As long as a customer’s RV breaks down within 100 feet of the road, Progressive will pay to tow it to the nearest repair shop. It will also pay for any necessary labor done to repair it when disabled due to a mechanical or electrical breakdown, battery failure, insufficient fluid supply, flat tire, lockout, or wheel entrapment. This service costs nothing out of pocket and is available 24/7.
Though Safeco’s app boasts a high 4.7 rating with over 5,000 ratings in the Apple App Store and an average 4.1 rating in Google Play, the reviews tell a different story. The most common complaint is that the app simply redirects you to the Safeco website, which is poorly formatted for mobile use. Many reviews also report that the app routinely crashes, which frustrated customers enough that they deleted the app and used their computers to access the Safeco website. The company has responded to say that it is actively working on improving functionality and adding offline features, but in the meantime, it’s likely that using the app is a frustrating experience.
A quick look at the company’s page on the Better Business Bureau shows just how satisfied consumers are with its customer service. Most insurance companies display a large amount of negative feedback online—it comes with the territory—National General, however, enjoys largely positive customer reviews and averages fewer complaints than many of its competitors. Baby Boomers highly value good customer service, and this level of satisfaction with National General can also be seen on other online review outlets.
Tech-savvy consumers have probably heard of or have been inspired by the “digital nomad” lifestyle, where people have been ditching their office cubicles to work remotely. Social media strategists, photographers, and web designers can all work from the comfort of home, as long as there’s a stable internet connection. Hit TV shows such as HGTV’s Tiny House Hunters and Travel Channel’s Going RV are shining a light on younger couples and families that save money by downsizing to a motorhome for a non-traditional life on the road.
A good number of quotes to compare is three. If you already know three companies whose RV insurance you are interested in, go through each of their quoting applications. Then, compare the final estimated premiums and the features of its policy: maybe company A’s policy is cheaper overall, but company B’s offers greater coverage for a slightly more expensive price.
Over the nearly fifty years since it started offering its services to RV owners, the Good Sam Insurance Agency has prided itself on providing consumers an excellent customer experience. The company’s agents are extensively trained to ensure that every customer finds the type and level of coverage that best fits their RV lifestyle, but also that they get treated with the utmost respect and friendliness.
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