We evaluated each company’s track record with its customers by looking at the available complaint data on online regulatory organizations' pages and by searching for company pages on independent consumer review websites such as the Better Business Bureau. Some companies also provide unfiltered reviews on their own websites, helping to give greater insight into customer satisfaction rates.
A quick look at the company’s page on the Better Business Bureau shows just how satisfied consumers are with its customer service. Most insurance companies display a large amount of negative feedback online—it comes with the territory—National General, however, enjoys largely positive customer reviews and averages fewer complaints than many of its competitors. Baby Boomers highly value good customer service, and this level of satisfaction with National General can also be seen on other online review outlets.
When judging coverage and benefits, we singled out RV insurance carriers that offered extensive and flexible coverage options. To be considered for our list, companies had to provide all the traditional insurance protection, as well as a healthy amount of RV-specific options. Most RV insurers offer liability, personal injury protection (PIP), collision, underinsured or uninsured motorist, and comprehensive coverage. Other types, such as full-timer and Mexico coverage, vary in availability from company to company.
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